It’s easy to get started with Streem. Every enhanced video chat starts with a simple invitation. You can use SMS(Text), email, or a unique code. Simply click on the invitation you want to send, enter the key details and click the button to (Generate Email, Generate a Code, or to send an SMS invitation). Read more about the three ways to send a Streem call invite.
Some customers schedule a Streem chat ahead of time and some call centers can switch to a video chat in the middle of a phone call. Either way, you need to send your customers an invitation to begin remote support with Streem.
First. Log-in to your Streem account*. Your log-in page is located at http://accountname.streempro.app.
Then use the form at the top of your expert portal to invite your customer.
Fill out the name, phone number, and reference** fields and then click Send Invite to text a link to your customer. When your customer accepts permissions to record the secure video call, you will be automatically connected—using two-way audio and one-way video and our interactive 3D tools.
Using Laser Pointer and QuickDraw™ helps you to identify, document, and resolve your customer’s requests faster and more completely—the first time.
**Use the reference field to be whatever you use to track jobs or support tickets in your customer management systems.